Volunteering Courses
What we do
Confidence into Volunteering – For those who are not yet ready for their first volunteering role, this course will give you the confidence to take a step towards your goal. It looks at what confidence means to you and how you recognise confidence in others. You will learn how to utilise positive self-talk and attitude to help you change self-limiting beliefs.
Course is 3 to 6 hours.
Skills for Volunteers – This course looks at the benefits of volunteering transferable skills and overcoming barriers, rights and responsibilities, body language and training. It is ideal for those ready for their first role in volunteering.
Course is 3 to 6 hours.
Level 1 Introduction to Customer Service – This course provides an introduction to the skills and personal qualities required for careers and job opportunities within the customer service sector. It will look at dealing with the face-to-face and on the phone, as well as dealing with queries and complaints.
Course is 6 hours or two sessions of 3 hours and is also available as an accredited course by Laser Awards.
Communication and Listening Skills for Volunteers – You will explore communication skills and techniques, understand issues that impact communication in different types of situations and assess strategies for personal development and resilience.
Course is 4 hours.
Level 3 Emergency First Aid at Work – This qualification is delivered through hands-on learning, practical teaching, demonstrations and a theory test. An Emergency First Aid at Work certificate will be issued upon successful completion of the course which is valid for three years.
The course is a full day.